Last updated: June 19, 2019
Privacy laws in Canada generally defines “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. It includes but is not limited to: (1) contact information such as name, residential address, postal code, e-mail address and non-business telephone number; (2) proof of identity such as a signature; and (3) demographic information such as age, gender, education and occupation. It does not include business contact information, including your name, title, or business contact information.
Email and other communications
If you provide us with your email address, we may use your email address to send you emails and updates about DIV. You can opt-out of receiving news release updates about DIV by following the unsubscribe instructions in any of our news release emails or by contacting our Privacy Officer using the contact information provided below.
• On this Website.
• In email, text, and other electronic messages between you and DIV.
• Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
• When you otherwise interact with our representatives.
We use information that we collect about you or that you provide to us, including any personal information:
• To present our Website and its contents to you.
• To provide you with information that you request from us.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• To provide you with notices about the performance of DIV.
• To notify you about changes to our Website or any products or services we offer or provide though it.
We may also use your information to contact you about DIV’s business that may be of interest to you, as permitted by law.
In general, you can visit our websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to help us understand our website activity, and to monitor and improve our websites.
Our websites use a technology called “cookies”. A cookie is a tiny element of data that our websites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.
Some cookies are required to allow you to access and use our websites. For example, cookies may be used to help us to analyze traffic on the website including without limitation, to show interactions by users, which pages are not often used or which pages users tend to visit.
You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our websites, you may not be able to take advantage of all of the features of our websites. For more details on how to opt-out of the use of certain cookies, see the opt-out section below.
Tracer Tags & Web Beacons
Our websites may also use a technology called “tracer tags” or “web beacons”. This technology allows us to understand which pages you visit on our websites. These tracer tags are used to help us optimize and tailor our website for you and other future visitors to our websites.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
We may share personal information with third parties engaged to assist us in carrying out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of DIV or disclosed to them by DIV. For additional information on the manner in which our service providers treat your personal information, contact us as set out below.
DIV reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
DIV also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of DIV or of the business or assets or shares of DIV in order for you to continue to receive the same information from the third party.
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. You consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country of residence.
You have the option to opt out of receiving communications from DIV by using the unsubscribe mechanism at the bottom of our email communications or by contacting our Privacy Officer using the contact information provided below.
If you wish to reject or remove cookies, you must select the appropriate settings in your browser to reject or remove cookies before the cookie is set.
How We Protect Your Personal Information
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, DIV employs generally accepted information security techniques, such as firewalls, and access control procedures, to protect personal information against loss and unauthorized access, use, modification and disclosure.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us via the contact information set out in the contact us section below.
Third Party Sites
Retention and Storage of Your Personal Information
DIV retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
Access to Personal Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Privacy Officer using the contact information provided below.